Information We Collect

Information Collected Through Our Service Provider

We use Buddi.io as our online ordering and payment processing platform. When you place an order through our Website, Buddi.io collects and processes the following information on our behalf:

• Personal Identification Information: Name, email address, phone number

• Delivery Information: Street address, city, postal code, delivery instructions

• Order Information: Items ordered, order history, preferences

• Payment Information: Credit card details, billing address (processed securely by Buddi.io)

• Account Information: Login credentials if you create an account through Buddi.io

Information We Collect Automatically

When you visit our Website, we automatically collect certain information about your device and browsing activity through cookies and similar technologies:

• Device Information: IP address, browser type, operating system

• Usage Data: Pages visited, time spent on pages, navigation patterns

• Location Data: General geographic location based on IP address

For more details about cookies, please see our Cookie Policy.

Age Verification

We require visitors to be 19 years of age or older to access our Website. We use an age gate to verify age compliance but do not collect or store any information from this age verification process. Users under 19 who indicate they are underage are redirected away from our Website and no data is collected from them.

How We Use Your Information

We use the information collected for the following purposes:

Order Processing and Delivery

• Process and fulfill your orders

• Communicate order status and delivery information

• Handle customer service inquiries

• Process payments securely through Buddi.io

Website Functionality

• Provide and maintain our Website

• Improve user experience and Website performance

• Ensure Website security and prevent fraud

• Enable chat support features

Analytics and Improvement

• Understand how visitors use our Website

• Analyze trends and user behaviour

• Improve our services and offerings

We do not currently use your information for marketing purposes, including promotional emails or SMS messages.

How We Share Your Information

Service Providers

We share your information with trusted third-party service providers who assist us in operating our Website and conducting our business:

Buddi.io (Online Ordering Platform)

• Processes all order and payment information

• Manages customer accounts

• Stores order history and customer data

• Purpose: Order processing, payment handling, and delivery coordination

Google Analytics

• Collects anonymized usage data

• Purpose: Website analytics and performance monitoring

Crisp Chat

• Processes chat conversations for customer support

• Purpose: Provide real-time customer assistance

YourGPT

• Processes chat interactions for automated assistance

• Purpose: Provide AI-powered customer support

Google Maps API

• Processes location requests for delivery zones

• Purpose: Display location information and verify delivery areas

These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

Data Retention

Order and Customer Data

Order history and customer information processed through Buddi.io are retained for as long as we maintain our relationship with Buddi.io as our service provider. Buddi.io manages the retention and storage of this data according to their data retention policies.

Website Analytics Data

Analytics data collected through Google Analytics is retained for up to 26 months in accordance with Google's retention policies.

Cookie Data

Cookie preferences and related data are stored locally in your browser until you clear your browser data or change your preferences. See our Cookie Policy for more details.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. However, please note:

• Payment information is processed securely by Buddi.io using industry-standard encryption

• We do not directly store payment card information on our servers

• All data transmission is encrypted using SSL/TLS protocols

• Access to customer data is limited to authorized personnel only

Your Privacy Rights

Access and Correction

If you have questions about the personal information we hold about you, or if you would like to request corrections, please contact us using the information provided below.

Data Deletion

Currently, we do not offer self-service data deletion. Customer data is managed by Buddi.io as our service provider. For questions about data deletion, please contact us directly.

Cookie Preferences

You can manage your cookie preferences at any time through our Cookie Consent Manager. You can also control cookies through your browser settings.

Opt-Out Rights

• Analytics: You can opt out of Google Analytics tracking through our Cookie Consent Manager or by using the Google Analytics Opt-out Browser Add-on

• Functional Cookies: You can disable chat features and maps by rejecting functional cookies in our Cookie Consent Manager

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our Website is not intended for individuals under 19 years of age. We do not knowingly collect personal information from anyone under 19. Our age gate prevents underage users from accessing the Website, and we do not collect any information during this verification process.

If you are a parent or guardian and believe your child under 19 has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Updating the "Last updated" date at the top of this policy

• Posting the updated policy on our Website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Applicable Law

This Privacy Policy is governed by the laws of Ontario, Canada, including compliance with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)

• Ontario privacy legislation

• General Data Protection Regulation (GDPR) for any EU visitors

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

North 80 Designs Ltd.

25C-19 Milliken Boulevard
Scarborough, ON
Canada
M1V 4A2

Email: info@north-80.com

Phone: +1 (416) 293-1118

This Privacy Policy demonstrates our commitment to protecting your privacy and complying with applicable privacy laws in Ontario, Canada.